Return policy

Thank you for shopping at maskedsrebel. If you are not completely satisfied with your purchase, we are here to help. Below you will find our complete terms regarding return eligibility, procedures, damaged items, cancellations, and refund processing.

Free-Shipping Eligible Orders

When selecting our Free Shipping (No Tracking) service, please note that we can only furnish proof of shipment. Once dispatched, there will be no available tracking information for your package, and there exists an inherent risk that your parcel may not reach your delivery address.

Should your order remain undelivered after 60 calendar days, please reach out to us at support@junkeus.com. Our support team will review your case and issue a full refund without additional questioning.

Note: For orders valued above $75, we strongly advise selecting Standard Shipping (With Tracking) during checkout. This option enables you to monitor shipment progress throughout transit until your package arrives.

Return Procedures & Conditions

If you are unsatisfied with your purchase and intend to send goods back, you must submit your return request within 45 days upon receiving your package.

How to Initiate a Return:

Kindly supply your Order ID together with the reason for returning the merchandise to support@junkeus.com. Our support staff will evaluate your submission and supply further return instructions once your application is approved.
Direct Purchase Requirement:

We only accept returns for items bought directly via https://maskedsrebel.com. Goods acquired from authorized third-party resellers should be returned to those retailers directly.
Item Condition Requirements:

All returned merchandise must include its original packaging as well as all included accessories, instruction booklets, and related documents. Products must remain unused and in the exact condition in which they were originally dispatched.
- Returns showing stains, bent inserts, broken seals, or torn plastic wrapping will be rejected.
- Personalized, custom-made goods are non-refundable and non-exchangeable.
Non-Returnable Items:

Products that cannot be returned include:
- Items purchased from third-party resellers
- Customer-ordered wrong-item purchases (due to customer error)
- Goods damaged due to user-caused mishandling or improper care
- Return submissions lacking valid proof of purchase

maskedsrebel reserves the right to refuse any return application that fails to meet these condition requirements.

Damaged, Defective, or Incorrect Items

If you received defective, broken, or incorrect merchandise, please get in touch with our customer support team immediately at support@junkeus.com to initiate a replacement or return case.

Please prepare and submit the following details:

Your Order Number
Proof of purchase
Clear photos or video footage showing the product defect/damage
Full delivery address
Valid contact phone number

In certain scenarios, visual evidence of damage will be mandatory for us to proceed with your replacement or refund application.

Sizing & Preference Note: We cannot approve returns or exchanges caused purely by personal preference regarding sizing or fabric feel. Custom-produced goods cannot be returned or swapped.

Order Adjustments and Cancellations

If you need to amend or cancel your submitted order, contact our support team promptly at support@junkeus.com. Please include your order number and state exactly what changes you require.

Cancellation Window: Cancellation requests must be submitted within the first 24-hour window immediately following order placement. Requests arriving past this period will not be honored.
Cancellation Fee: Please be advised that all approved order cancellations will incur a 30% cancellation fee calculated against the full order total. This fee applies regardless of how short a time has passed since checkout, owing to non-refundable processing fees charged by payment service providers.
Dispatched Orders: Orders that have already been packed or handed over to shipping carriers can no longer be cancelled.

Return Processing Timeline & Refunds

Inspection Timeline: Once we physically receive your returned parcel, please allow up to 14 business days for our team to complete quality inspection and return processing. You will receive an email notification after your return case has been finalized.
Deductions: Full refunds apply for confirmed defective goods. For non-defective, customer-initiated returns, original shipping and handling charges will not be reimbursed.
Refund Disbursement Schedule: Refunds will always be issued back to your original payment source. For credit card or debit card transactions, funds will be transmitted to your card-issuing bank within 14 business days after we receive returned goods or accept your cancellation request.