Welcome to maskedsrebel. We strive to deliver your orders as quickly and reliably as possible. Below you will find all the details regarding our shipping locations, processing times, address modifications, and return shipping terms.
Shipping Regions & Timelines
-
Shipping Coverage: We primarily ship across the United States. For full details regarding available shipping regions or international options, please email our team at support@junkeus.com.
-
Dispatch Schedule: Orders are dispatched on standard business days (Monday through Friday, excluding public holidays). Any purchases completed over Saturday or Sunday will be processed and shipped on the next business Monday.
-
International Sourcing & Potential Delays: Please be aware that most of our goods are sourced internationally, which may contribute to longer overall delivery windows. On rare occasions, shipments may experience extended delivery times beyond our estimated timeframe due to customs procedures or other circumstances outside our control.
Address Modifications & Billing
Q: Am I allowed to update my shipping address after placing an order?
A: Address modification requests must be submitted by 11:00 PM PDT (GMT‑7) on the same day your order is submitted. Send your request to support@junkeus.com with your order number, and we will process it within this time window. Changes cannot be accepted once this cutoff time has passed.
Q: May I ship my purchase to an address different from my credit card billing address?
A: Yes, shipping to an alternative delivery address is fully permitted.
Q: What happens if an incorrect address was provided?
A: maskedsrebel cannot assume liability for non-deliverable parcels stemming from inaccurate customer-provided shipping addresses. Please verify your address carefully during checkout.
Damaged & Lost Packages
We will handle claims for damaged merchandise or packages lost during transit, provided supporting evidence (photos and order details) is sent to us at support@junkeus.com within 5 calendar days upon receipt of your item, as outlined in our refund policy.
Return Shipping Fees & Replacements
-
Return Shipping Costs: Return-related shipping fees are the customer’s responsibility. Original shipping charges are non-refundable.
-
Refund Deductions: In cases where a refund is approved, return postage fees will be subtracted from your final refund amount.
-
Replacement Coverages: We will cover shipping expenses only for replacement shipments caused by verified product damage or manufacturing defects.
-
Replacement Timelines: Delivery lead times for replacement items will differ depending on your geographical location.